The philosophy behind Burlington Toyota Quality Service is the provision of accurate, efficient and reliable servicing. To achieve this, Burlington Toyota service specialists undergo extensive training.
All Service Advisors in Burlington Toyota are exposed to a systematic three-step training program which focuses on customer care skills, service management, and product and technical knowledge. Successful completion of each level of training results in certification of the Service Advisor. This certification is recognized by Toyota Canada Inc. and Toyota Motor Corporation.
All Burlington Toyota Technicians go through a training system called “TECSMART” (Technology, Excellence, Consideration of the Customer. Skills, Management, of Automotive, Repair Teams) in which they are categorized according to their skill level, and given appropriate training for that level of skill. Once the required technical skills have been mastered, technicians write factory-authorized Certification Exams. Upon successful completion of each level, they are presented with certificates and badges denoting their stature… Technician, Pro Technician, or Master Technician.